Get in Touch
Have questions about our courses? Need help choosing the right level? We're here to assist you on your English learning journey.
Our Office
42 Kensington Gardens Square
Bayswater
London W2 4BH
United Kingdom
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
All times are GMT/BST
About Our Location
Fleet Investor operates from the heart of London, one of the world's most international cities. Our office in Bayswater provides easy access for anyone visiting the capital, though most of our interaction with students happens online through our course platform and email support.
The building we occupy has been our home since 2019, giving us the space to grow our team of instructors and support staff. While we don't offer in-person lessons, students occasionally visit when they're in London, and we're always happy to meet learners face-to-face when possible.
How to Find Us
By Underground
The nearest tube stations are Bayswater (Circle and District lines) and Queensway (Central line), both approximately 5 minutes' walk from our office. Exit Bayswater station onto Moscow Road, turn left onto Princes Square, then right onto Kensington Gardens Square.
By Bus
Several bus routes serve the area, including the 7, 23, 27, and 70. The closest stop is Queensway Bayswater Station, a 3-minute walk from our office. Alternatively, use the Bayswater Station stop on Bayswater Road.
By Car
Limited street parking is available in the surrounding area, though we recommend public transport due to London's congestion charge and parking restrictions. The nearest car park is Q-Park Queensway, approximately 10 minutes' walk from our office.
Company Information
Registered Company Name: Fleet Investor Limited
Company Registration Number: 11456892
VAT Number: GB 287 4519 33
Registered Address: 42 Kensington Gardens Square, Bayswater, London W2 4BH, United Kingdom
Before You Contact Us
Email is the most reliable method. We check our inbox throughout business hours and aim to respond within 24 hours on weekdays. For detailed questions about course content or choosing the right course, email allows us to provide thorough, considered responses.
While we don't offer walk-in services, you're welcome to schedule a meeting by emailing us in advance. We're happy to meet students and prospective learners when our team is available, but please arrange this beforehand rather than arriving unannounced.
During business hours (Monday-Friday, 9 AM - 6 PM GMT), we typically respond within a few hours. Outside business hours or on weekends, you'll hear from us by the next business day. Complex questions about course content may take slightly longer as we consult with the relevant instructor.
Help us help you by being specific. If you're asking about courses, mention your current English level and learning goals. For technical issues, include details about what you were doing when the problem occurred. The more context you provide, the more useful our response will be.
Our support team primarily communicates in English, but we have staff members who speak Spanish, French, and Mandarin. If you're more comfortable in one of these languages, mention this in your email and we'll do our best to accommodate you.
Yes. If you're within the 30-day satisfaction guarantee period and would like a refund, email us with your purchase details. We'll process refunds within 5-7 business days. We may ask for brief feedback about why the course wasn't suitable, but this is optional.
What We Can Help With
Course Selection
Not sure which course matches your level or goals? We'll ask a few questions about your current abilities and recommend the best starting point.
Technical Issues
Problems accessing your course, video playback issues, or login difficulties? Our support team can troubleshoot and resolve technical problems.
Content Questions
Confused about a particular lesson or grammatical concept? While we can't provide full tutoring, we can clarify course content and direct you to relevant resources.
Account Management
Need to update your email address, change your password, or access your purchase history? We can help with all account-related matters.
Billing Questions
Questions about your invoice, VAT receipts, or payment methods? We can provide documentation and clarify any charges.
Corporate Enquiries
Interested in Fleet Investor courses for your team or organisation? Contact us to discuss bulk licensing and corporate packages.
Ready to Start Learning?
Explore our range of courses and begin your journey to English fluency today.
View Our Courses