Privacy Policy

Introduction

Fleet Investor Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information about you when you use our website and online courses.

This policy applies to all users of fleet-investor.com and our associated learning platform. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you create an account, purchase a course, or contact us, you may provide:

• Your name and email address
• Billing information and payment details
• Communications you send us
• Any other information you choose to provide

Information We Collect Automatically

When you use our platform, we automatically collect certain information about your device and usage patterns:

• Log data including IP address, browser type, and operating system
• Course progress and completion data
• Exercise results and quiz scores
• Time spent on lessons and overall platform usage
• Device information and identifiers

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and remember your preferences. For detailed information about our cookie usage, please see our Cookies Policy.

How We Use Your Information

We use the information we collect for several purposes:

• Providing Services: To create and manage your account, deliver course content, track your progress, and issue certificates
• Payment Processing: To process transactions and send purchase confirmations
• Communication: To respond to your enquiries, send important updates about our services, and notify you of changes to courses you've purchased
• Improvement: To analyse how students use our courses, identify areas where learners struggle, and improve our content and platform
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws and regulations

Legal Basis for Processing

Under UK and EU data protection law, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the courses and services you've purchased
• Legitimate Interests: Processing for our legitimate business purposes, such as improving our courses and preventing fraud
• Consent: Where you've given explicit consent, such as for marketing communications
• Legal Obligations: Where we must process data to comply with legal requirements

How We Share Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: We work with trusted third-party companies that help us operate our business, including payment processors, email service providers, and hosting services. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If Fleet Investor is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account information is retained while your account remains active
• Course progress data is retained indefinitely to maintain your lifetime access
• Financial records are kept for seven years to comply with tax and accounting regulations
• Marketing consent records are kept until you withdraw consent

When we no longer need your information, we securely delete or anonymise it.

Your Rights

Under data protection law, you have several rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal data in certain circumstances
• Restriction: You can ask us to restrict processing of your data in certain situations
• Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to our processing of your data based on legitimate interests
• Withdrawal of Consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls limiting who can view personal data
• Staff training on data protection

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can delete such information.

Marketing Communications

We may send you marketing emails about new courses, features, or special offers if you've opted in to receive such communications. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.

Please note that even if you opt out of marketing communications, we will still send you essential service-related messages, such as purchase confirmations and important updates about courses you've bought.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: Fleet Investor Limited, 42 Kensington Gardens Square, Bayswater, London W2 4BH, United Kingdom

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Tel: 0303 123 1113
Website: www.ico.org.uk